TERMS OF AGREEMENT
DRUPAL DEVELOPMENT AND SUPPORT SERVICES
TERMS AND CONDITIONS
The Client: The company or individual requesting the services of SeeD EM USA LLC.
Seed EM S.A.S: Primary designer/site owner & employees or affiliates.
Seed EM S.A.S. will carry out work only when a task is requested using the agreed process between the client and SeeD EM USA LLC. An 'order' is deemed to be a written or verbal contract between Seed and the client, this includes telephone and email agreements.
Website Design and Coding
The website, graphics and any programming code remain the property of SeeD EM USA LLC. until all outstanding accounts are paid in full.
SeeD EM S.A.S. cannot take responsibility for any copyright infringements caused by materials submitted by the client. We reserve the right to refuse any material of a copyrighted nature unless adequate proof is given of permission to use such material.
Any additions to briefs provided will be carried out at the discretion of SeeD EM USA LLC. and where no charge is made by SeeD EM USA LLC. for such additions, SeeD EM USA LLC. accepts no responsibility to ensure such additions are error free and reserve the right to charge an according amount for any correction to these or further additions.
The client agrees to make available as soon as is reasonably possible to SeeD EM USA LLC. all materials required to complete the site to the agreed standard and within the set deadline.
SeeD EM S.A.S. will not be liable for costs incurred, compensation or loss of earnings due to the failure to meet agreed deadlines.
SeeD EM USA will not be liable or become involved in any disputes between the site owner and their clients and cannot be held responsible for any wrongdoing on the part of a site owner. eg. Any disputes re content/images that have been provided to us for inclusion on the site.
SeeD EM USA will not be liable for any costs incurred, compensation or loss of earnings due to the work carried out on behalf of the client or any of the clients appointed agents.
SeeD EM USA will not be liable for any costs incurred, compensation or loss of earnings due to the unavailability of the site, its servers, software or any material provided by its agents, unless there is an specific agreement signed upon hosting service between SeeD EM USA and the Client.
The payment terms are: Fixed price for projects or time and materials agreed in blocks of a certain given amount of hours that will be paid for in arrears
Once a website or part of it has been designed, partially of totally coded and completed the final balance of payment is then due in accordance with our payment terms. There are no exceptions to this, i.e If it is the client’s decision to no longer wanting the site, as it has been commissioned the work and paid a deposit there is still obligation to pay for the work that has been done. Once full payment is received for a website, it is assumed that the project has been completed to the clients satisfaction and no refunds can be offered. We do offer bug fixing for a given time that is to be agreed during the pre-sales process, after completion to allow for any final amendments that may be required. This shall be agreed upon each particular case, and must be reflected in the proposal.
Database, Application and E-Commerce Development
SeeD EM USAcannot take responsibility for any losses incurred by the use of any software created for the client. Whilst every care has been taken to ensure products are problem free and accurate, the ultimate responsibility lies with the client in ensuring that all software is functioning correctly before use.
Where applications or sites are developed on servers not recommended or hosted by SeeD EM USA LLC, the client is expected to provide or seek any information ,additional software ,support or co-operation pertaining to the server required in order for the application to be correctly developed.
Where large applications are to be developed, it is SeeD EM USA responsibility to provide a suitable testing environment which is identical to the final production environment.
The Client is expected to test fully any application or programming relating to a site developed by SeeD EM USA before being made generally available for use. Where "bugs", errors or other issues are found after the site is live, SeeD EM USA will endeavor (upon the agreed warranty ) to correct these issues to meet the standards of function outlined in the brief
SeeD EM USA will endeavor to ensure that any developed/designed site or application will function correctly on the server it is initially installed in and that it will function correctly when viewed with the web browsing software Microsoft Internet Explorer Version 9 and beyond, and Mozilla, Safari and Chrome browsers. SeeD EM USAcan offer no guarantees of correct function with no major browser software.
Due to external factors, such as changes to the way search engines rank websites, we cannot offer any guarantees regarding the position we will achieve for websites. The process of optimizing websites itself will bring in more traffic and hits and you'll see visits increase to your site naturally. We cannot accept liability for any change in rankings, or drop off in the position of your website due to changes in the algorithms of the search engines or the factors that they use to rank websites.
SeeD EM USA reserves the right to refuse to handle in any way, material which may be deemed offensive, illegal or in any way controversial.
Return and Refund Policy
Hours can be used throughout the year; there is no set usage per week or month. Hours remaining at year end may be rolled over into the next year; new price changes will not affect previous year block time rates. "
Refund Policy : Refunding of hours will be issued at 50% of purchase price after 90 days. Unused
hours are non-refundable after one year.
We do not share or sell any of your details with third party companies, without your express permission and we will only email you or contact you about work related matters.
Anyone who experiences a problem with their web service provided by SeeD EM USA should raise the matter directly using our online contact form to do so, giving sufficient information to locate the material (such as an url) and clearly outlining the grounds for complaint.
SeeD EM USA will approach the individual responsible for the material in question with a view to resolving the matter to the satisfaction of the complainant.
Formal complaints procedure
The formal complaints procedure should only be used where the complainant feels that the nature of the complaint is too serious to be dealt with informally, or where a satisfactory conclusion has not been reached after following the informal procedure.
A formal complaint should be made in writing to SeeD EM USA LLC, who will acknowledge receipt and ensure that the matter is looked into as soon as possible. An initial response to any complaint can be expected within three days of its receipt; a full and considered response to the complaint should be completed within 8 days and any subsequent remedy implemented with the minimum of delay.
An additional Service Level Agreement shall be signed between Seed EM LLC, and the client upon request in order to agree the quality assurance of each particular project accordingly to the scope of each work, if necessary.